Positions

Inside Sales Representative

Inside Sales Representative

Akro-Plastic is at the forefront of innovation, catering to new mobility markets such as Tesla, Lucid, and Rivian in the US, while maintaining strong partnerships with traditional OEMs like BMW, Mercedes, and Volkswagen worldwide. Our dedication to innovation has garnered multiple awards, showcasing our commitment to pushing boundaries and driving change.

We are entering the US market and are looking for

INSIDE SALES REPRESENTATIVES

For our team in the Woodlands, TX.

We foster an environment of open communication and teamwork, recognizing that collaboration drives innovation. Additionally, as a foundation, our employees enjoy stability and security, as we are not exposed to the same acquisition risks as publicly traded or private companies.

 

Responsibilities:

  • Answer customer queries and concerns i.e. shipments, through various channels, such as phone calls, emails, chat, or in-person interactions.
  • Including workflow of customer service : ability to replace customer service as needed
  • Assist in the onboarding of registering Akro-Plastic, LLC as a supplier.
  • Address and resolve customer complaints, problems, or issues in a timely and effective manner to ensure customer satisfaction.
  • Supply and manage information flow of forecast, outlook / document customer communication in call reports / participate in global sales meetings and prepare on time sales reports
  • Support sales lead generation / follow up on sales leads
  • Strive to achieve and/or exceed given sales targets
  • Answer customers’ requests in a diligent manner, while turnaround time not exceeding 12 hours.

 

Qualifications:

  • High school diploma or equivalent, preferrable community college or higher
  • Min 5 years of working experience, preferable experience in customer service or inside sales
  • Basic Computer skills in Word, Excel and Outlook
  • Strong communication skills, both written and verbal.
  • Patience, empathy, and the ability to handle difficult or upset customers professionally.
  • Problem-solving skills and the ability to think on your feet.
  • Ability to work in a team and collaborate with colleagues.
  • required to monitor and respond to customer emails outside of standard business hours. This includes evenings, weekends, and occasional holidays.
  • Preferred – Bilingual in English and Spanish

 

 

 

 

Bertina Brase | The Q Works Group

Executive Recruiting | Personalberatung

+1 803.493.0914 | bbb@qworksgroup.com